APEX · Policy version 2026-10-10
APEX product support
For help with APEX, privacy, deletion or abuse reports, contact support@apex-fit.net.
Account and privacy help
Describe the problem, your app version and the email used for your account. Do not include passwords, verification codes or unnecessary health data. Use the deletion page for whole-account requests. Support verifies account control before making account changes.
Reporting and blocking
Use chat safety controls to report a participant or message and to block or unblock contact in the current gym. Reports go to authorized APEX reviewers. If you cannot access those controls, email support with a brief description and the report receipt if available. Do not use APEX support as an emergency service.
Coaching and billing questions
Your coach or gym handles its coaching, physical access, scheduling, fees and refund decisions. APEX support can help with account access and platform records. This page does not provide purchase links or offer digital upgrades.