APEX · Policy version 2026-10-10
APEX product privacy
This policy covers the APEX trainee app and coaching web product. APEX is provided by Apex-fit, Egypt. Contact support@apex-fit.net for privacy requests.
Account and coaching information
We process account identifiers, name, contact details, gym connections and account settings to provide access. Coaching features process the profile and fitness information you provide, such as age, body measurements and scans, workout and nutrition logs, progress photos, coaching plans and feedback. Messages, voice recordings, images and videos are processed when you choose to share them. Billing features show service entitlements, invoices and payments.
Purpose and access
We use this information to authenticate you, deliver coaching and gym services, communicate with your coach, maintain records, investigate abuse and keep the service secure. Your connected gym or coach can access the records their role permits; chat content is limited to permitted participants. Abuse reports are available to authorized APEX reviewers, not automatically to the person reported or the gym owner.
Providers and device permissions
Infrastructure providers process data to operate APEX. Where enabled, Google Firebase processes installation identifiers, notifications, app activity, crash information and performance diagnostics. Your operating system controls notifications, camera and microphone permissions. Optional AI assistance, where enabled, uses a limited text context only with the required participant consent. Providers may process data outside your country; contact us about applicable safeguards.
Your choices
Share only information needed for your coaching. Do not upload another person's private information without authority. You can control supported notification preferences and operating-system permissions, report inappropriate content and block a participant in the current gym. APEX fitness features support coaching and are not a medical diagnosis or treatment service.
Retention and deletion
You can request deletion of your entire APEX account. Confirmed requests revoke sign-in access, then erase personal fitness data, media and messages from live application storage. An owned workspace may require ownership transfer or separately authorized closure to protect other users. We may retain minimized or anonymized financial and audit records needed for legal obligations. Restricted backups may remain until expiry; restored data remains subject to completed deletion requests. Contact support for the retention criteria that apply to your request.
Requests and security
Contact support@apex-fit.net to request access, correction, deletion or other applicable privacy rights. We verify account control before acting. We use encrypted transport, guarded media access and role-based authorization; no system can guarantee absolute security. Do not send passwords or verification codes in an email request.