APEX · Policy version 2026-10-10
Request deletion of your APEX account
Request deletion without installing the app or signing in. Email support@apex-fit.net with the subject “APEX entire-account deletion”.
Email an account deletion request
How to request
Use the prominent email link on this page. Send from your registered address when possible, or tell us which address you used and how to reach you. We will verify account control and explain any further steps. Do not send passwords, verification codes, payment card information or health photos. You can also start deletion from the app or web account settings and keep the private status receipt.
What deletion covers
The request covers your entire APEX identity across all connected gyms, not just leaving one gym. Confirmed deletion revokes login access and removes personal profile and fitness data, uploaded media and messages from live application storage. It preserves other people's independent data. A tenant-managed work account needs its gym's work-account process.
Ownership, services and retained records
If you own a workspace, an authorized operator must resolve ownership transfer or separately authorized closure. Paid coaching and cancellation obligations must be addressed with your provider; deletion does not automatically refund or cancel them. Minimized or anonymized financial and audit records may remain where legally required. Restricted backups may persist until expiry.
Processing and status
Verification and ownership resolution can require additional time. Access is revoked when the deletion is confirmed; cleanup follows asynchronously. Keep your private receipt to check an in-product request after sign-out. If a request cannot be completed or you cannot verify control, contact support for the applicable next steps and retention information.