APEX · Policy version 2026-10-10
APEX product terms
These terms cover the APEX trainee app and coaching web product operated by Apex-fit, Egypt. Questions: support@apex-fit.net.
Your account and providers
Keep your sign-in credentials private and provide accurate information. Your gym or coach controls its coaching services and enrollment decisions. Follow applicable age and guardian requirements. APEX is a coaching platform and does not guarantee that a coach is a licensed healthcare professional.
Health and fitness
APEX is not a medical device and does not diagnose, treat, cure or prevent a medical condition. Coaching plans, nutrition information and measurements are not a substitute for professional medical advice. Consult a qualified healthcare professional about whether exercise or nutrition changes are appropriate for you. Do not use APEX for emergencies.
Acceptable content and safety
Do not share harassment, hate, threats, sexual exploitation, unlawful sexual content, private information without permission, or content that infringes another person's rights. Use Report to ask APEX reviewers to investigate a participant or message. Block stops contact between that pair in the current gym while preserving unrelated gym relationships. Reports and unblocking remain available without publishing new content. Authorized reviewers may remove content or restrict access after investigation.
Paid coaching and digital access
Your agreement with a coach or gym determines its service fees, cancellations and refund obligations. The marketing site's APEX software refund terms do not automatically govern your gym or coaching contract. The Android app provides access to existing services and records; it does not offer a checkout for digital plans or chat. Blocking or deleting an account does not itself cancel a paid service or guarantee a refund.
Content and assistance
You retain rights in content you provide and authorize the processing needed to deliver it to permitted recipients, operate APEX and investigate reports under the privacy policy. Do not upload content you are not entitled to share. Optional AI assistance requires the relevant participant consent and human review; it is not automatically sent or a substitute for professional judgment.
Deletion, availability and changes
You may request whole-account deletion in account settings or through support without reinstalling the app. Ownership and legally required records may need additional processing. Access can be restricted for security, abuse or eligibility reasons. We cannot guarantee uninterrupted availability. Material policy changes are versioned; the current product policies require explicit acceptance before new content is shared. Applicable mandatory legal rights remain unaffected.