Refund and cancellation policy
Refund and cancellation policy
Effective date: 30-9-2026. Service provider: Apex-fit, Egypt. Contact: [email protected]. We want you to feel confident choosing Apex Fit. This policy explains refunds and cancellations for software subscriptions purchased directly from us.
What this policy covers
This policy applies to subscription fees paid to Apex Fit for access to its software platform. It does not cover payments made to independent trainers for coaching, training programmes, nutrition services, or other services. Those payments are subject to the relevant provider’s policy and applicable law.
Cancellation before activation
If we have received your payment but have not activated your workspace, you may cancel your purchase and request a full refund. If we cannot activate your purchased subscription, we will refund your payment in full.
Our 7-day refund offer
If Apex Fit does not meet your needs, you may request a full refund of your first subscription payment within 7 calendar days after your workspace is activated. This offer applies once per customer, to the first paid subscription only. The refund covers the amount actually paid. Requests submitted within the refund window remain eligible even if we review them after the window ends. When we issue a full refund, the corresponding paid subscription and access to its paid features end.
Renewals and unused time
Except where required by applicable law or covered by the exceptions below, renewal payments and payments outside the initial 7-day window are non-refundable. We do not normally provide partial refunds for unused subscription time, reduced usage, or a decision to stop using the platform.
Cancelling your subscription
To cancel, email [email protected] from your registered account email address. Cancellation stops future automatic renewals, if applicable. Please submit your cancellation request before the next renewal date. If your plan renews manually, you can simply choose not to renew. Unless a refund is issued, access continues until the end of your paid subscription period. Cancelling does not automatically refund an existing payment.
Incorrect charges and service problems
If you were charged incorrectly or more than once for the same purchase, contact us. We will investigate and refund any confirmed overcharge. If a material technical issue prevents you from using the core features included in your subscription, contact support. If we cannot resolve it within a reasonable time, we will provide an appropriate full or partial refund based on the affected service and subscription period, without limiting your legal rights.
Requesting and receiving a refund
Send your request to [email protected], including: Your registered email address and workspace name. Your payment date and transaction reference or proof of payment. A brief explanation to help us process your request. We will confirm the outcome by email. Approved refunds will be returned to the original payment method where possible. For manual payments, we will arrange a verified return to the original payer. We will process refunds without undue delay and within any legally required timeframe. The time for funds to appear depends on your bank or payment provider.
Your legal rights
This policy does not exclude or restrict any mandatory rights or remedies under applicable Egyptian law. Where the law provides a longer cancellation period or additional refund rights, those rights take precedence over this policy.